LVSA (Licensed Vehicle Surveys & Assessment), is a joint venture formed by Vector
Transport Consultancy and CTS Traffic & Transportation. The two leading providers
of Licensed Vehicle Surveys and Licensed Vehicle Consultancy Advice and Support Services
have combined forces to offer an even greater depth of skills and expertise, offering
increased flexibility and insight.
What we do...
In addition to our core business of Hackney Carriage Unmet Demand Surveys. Many of
our clients commission a range of additional services, either to augment an unmet
demand survey, or as stand-alone services.
Additional services can include the following:
Licensed vehicle test purchases
Licensed vehicle service level assessment
Direct ad-hoc assistance to licensing departments
Consultancy advice regarding existing and emerging licensed vehicle guidance & legislation
and the application and impact thereof.
Licensed vehicle test purchase services can be tailored to suit your particular needs.
These test purchases can involve:
Solo traveller short distance (or other) journey test purchases,
Wheelchair user test purchases,
Guide dog user test purchases.
The test purchases can apply specifically to Hackney Carriages, Private Hire Vehicles,
UBER hires or a combination of types of licensed vehicles. For Private Hire Vehicles
in particular, we have undertaken many successful mystery shopper surveys to hire
Private Hire Vehicles without pre-booking.
These have comprised both incognito hires (with detailed reports and witness statements
as necessary, supplied to licensing officers) and operations undertaken in conjunction
with licensing officers and police, resulting in successful prosecutions. Generally,
the optimum approach to undertaking a campaign of mystery shopper surveys, is to
incorporate a range of different types of surveys, to achieve best value against
We have also undertaken test bookings of Private Hire and Hackney Carriage services,
to test availability of wheelchair accessible vehicles for immediate and future hire.
We can offer guidance and assessment regarding the application of the Equality Act
2010, with respect to wheelchair users and mobility impaired users.
We offer expertise in trade and stakeholder consultation,
which can be tailored to suit specific requirements for each licensing area.
Increasingly, licensing officers are facing resource constraints relating to licensed
vehicles. Where there is a perceived reduction in enforcement activity or engagement,
this can result in disquiet from the licensed vehicle trades regarding allegations
of bad practice, such as overcharging, poor customer service or private hire vehicles
accepting hires which have not been pre-booked. We can provide additional ad-hoc
backup to support licensing officers, with service quality assessments, test purchases
and evidence collection in the event of serious transgressions.